Operations, Full-Time, Non-Exempt

As a Project Coordinator, you will serve as a resource to Smith Brothers project teams enabling the execution of key process improvement projects. Working within our Quality Program, you will utilize project tools and methodologies (PMP, Six-Sigma, LEAN) to lead, facilitate, and support cross-functional teams to improve and redesign operational processes critical to our strategic priorities – Profitable Growth, Client Experience and Great Place To Work. You will utilize internal data sources and external benchmarks to quantify opportunities and demonstrate results. This position supports the organization’s efforts to adopt consistent, effective tools, and methodologies related to enhancing the overall client experience, job fulfillment, and improved efficiencies for our organization.

At Smith Brothers you can expect to work alongside a team of professionals who seek to consistently deliver our Be Sure brand promise, have a great place to work, and build a sustainably relevant company. Our big purpose is Helping Others, and we start with ensuring all our team members understand our vision and appreciate the vital role they play in making our plan a reality. Ultimately, our ideal candidate will believe in Smith Brothers’ purpose, values, and standards, and be willing to work collaboratively with their teammates to drive value to all our stakeholders.

Primary Job Responsibilities

  • Build and maintain project organizational structure for both process improvement projects and quality initiatives
  • Coordinate internal and external meetings to maintain communication between stakeholders, clients, vendors, and other involved participants
  • Coordinate day-to-day aspects of projects including status reporting, document generation, and task management
  • Report on progress to project leadership and agency management
    Ensure that project labor hours are tracked for use in future quoting and resource planning
  • Maintain complete understanding of cross disciplinary requirements and project roles to ensure project deadlines are met or improved
  • Manage multiple concurrent projects and maintain highly organized logistical control
  • Works with business owner, IT/Tech, and vendors to install, test, and measure success of any implemented systems
  • Establishes and maintains business relationships with appropriate business partners, both internal and external
  • Keeps informed of new developments, methods, and techniques in quality management
  • Work on projects and other work as assigned
  • Participate in internal learning and development sessions
  • Maintain confidentiality of client and company information and adhere to all personal and financial data privacy protocols
  • Follow department and company defined processes, procedures, and workflows, within specified timelines, to drive consistency and efficiency, with a focus on client experience
  • Support and demonstrate the core values of our agency: trust, respect, creativity, and fun
  • Support and live our Be Sure Service Standards, Helping Others Culture, and Quality Program

Desired Skills

  • Demonstrated success supporting teams through process improvement projects, utilizing Six Sigma, Lean, or other continuous improvement methodology and tools
  • Excellent communication skills, both written and verbal
  • Demonstrated desire to continually improve the current state of business
  • Excellent presentation skills and ability to conduct presentations to individuals and groups
  • Ability to provide leadership to many teams assigned to multiple projects (process, tech, productivity, etc.) while under heavy deadlines and constantly changing priorities
  • End to end process thinking and ability to work with IT/Tech to automate processes
  • Ability to produce results while responding positively to pressure
  • Ability to think creatively and act on own initiative
  • Ability to work collaboratively and effectively with team to build trust and enhance team productivity and performance
  • Ability to be conscientious, thorough, precise and care about accuracy and details
  • Ability to work at a fast pace and display a sense of urgency, setting priorities, and multi-tasking
  • Ability to adjust to shifting priorities, be flexible, and welcome change
  • Continually seeks better ways of doing business, including using technology
  • Ability to analyze and interpret data into recommendations, reports, and ideas
  • Applies analytical approach to problem solving and knows how to obtain and use data
  • Questions assumptions and traditions while understanding their reason for existing
  • Experience with Visio and/or methods for process mapping
  • Possesses advanced MS Office skills
  • Flexibility to take on additional responsibilities and projects as needed
  • Strong work ethic and demonstrated resilience and grit to overcome hurdles


  • Three years of experience in process improvement, analysis, project management; or an equivalent combination of education and experience
  • Project Management or Process Improvement certification strongly preferred
  • Project Management and/or business experience of insurance agency marketplace preferred

General Working Conditions

  • Fast paced office environment
  • Ability to view computer monitors for extended periods of time

Why Smith Brothers Insurance

We are a team of professionals who seek to consistently deliver our Be Sure brand promise, contribute to our organization being a great place to work, and working together to be a sustainably relevant company. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services. At Smith Brothers, we are sure in our ability to do the right thing, the right way. When you work with Smith Brothers you can be sure our core values, collaborative culture, and expertise will reinforce your decision to partner with us. Our standard of excellence is the internal foundation for treating everyone based on our core values of trust, respect, creativity, and fun – leading to individual fulfillment through group achievement.

Smith Brothers Insurance LLC offers competitive salaries and comprehensive benefits and programs including Health, Dental, Vision, Short and Long-term Disability, Life, Long Term Care and 401K with employer match, employee assistance program, licensing and continuing education reimbursement, travel and expense allowance, internal & external meetings, and learning and development opportunities.

To apply for this job email your details to nokeefe@smithbrothersusa.com